Helpline Enquiry

Our Helpline advisors are not able to respond to new queries over the Christmas period. The Helpline will re-open again on Monday 4th January when our advisors will resume responding to web form requests. Please be advised we have been experiencing very high demand on this service so there may be a delay in responding to you in the New Year. We strongly recommend that you keep trying the freephone Helpline number (0808 169 9949) so that we can help you sooner.

About you

Why do we need this?

Postcode information is very useful for future funding applications to show which geographical areas we are reaching with the helpline service.

Your Enquiry:

Choose Call back for one of our helpline team to call you back. We can only try twice. **Please be aware that callbacks are made from a private number and will not show as “ERIC”. To help our advisors manage this service, please do not submit more than one web enquiry form**

Select Email to be sent a written response instead.

Please note that due to the volume of contacts we are currently receiving, and the Christmas holiday, there may be a delay to our response in the New Year.